Payment and refund procedure
Payments
Services are rendered based on an individually agreed scope. The price and workload are confirmed in the invoice, statement of work, or email exchange.
- Payments are made by bank transfer to the Provider’s account.
- Payment links generated in Modulbank can also be used.
- Full prepayment or milestone-based payments are possible as agreed by the parties.
Settlement times
Bank transfers are usually credited within 1–3 business days. Service start may depend on the actual receipt of funds if so agreed.
Refunds
Refunds are possible in the following cases:
- double charging for the same service;
- technical error during payment;
- termination of services by mutual agreement before the work is performed.
Refunds are made to the same bank account from which the payment was received, within a reasonable period but not later than 10 (ten) business days after the refund has been approved.
Fees for services that have already been rendered are non‑refundable, unless otherwise required by the applicable law.
How to request a refund
To request a refund, please send an email to the contact address listed on the website and provide:
- your full name or company name;
- payment date and amount;
- reason for the request;
- bank details for the refund (if required).